He changed the oil and air filter and reset the computer. I then took my 2017 Nissan Titan to a trusted mechanic. I refused the service and paid them $97 for the diagnostics. It would be $16,000 to replace the engine. They came back and said that I had sludge in my oil and needed a new engine. I took my truck to Newton Nissan for a check engine light and told them that the oil change was due. They sell me a car that they knew was bad thats why they pushed me to get in the car then when it tears up the offer to place it which was great that was something I did not have to do but then they replace that card turn right around and take it from me and thats not good. It doesnt work like that so now they have Both of the car there and I have nothing. I told them when I went back, and I was no longer employed there that was not three people in that building that I talk to you that day I spoke with **** at his desk, and I spoke with a lady in finance one person that was not three people with me and that dealership at any point in time that worked at Newton so that is a complete lie they waited weeks after I had the car before my payment was even do to tell me that all of a sudden now that they cant do the financing Ive never heard of that how do you give somebody their payment date? The amount of the payment have them sign papers and then two weeks later you decide they cant have that loan. After that, I spoke with ******, who, after receipts for my Uber, which were provided to her, and I also told her I had a new job, so nobody miss placed the mid ******************** action employment. They both heard that **** looked at my Uber receipt that it was enough and process it then I went into finance and they did the exact same thing on that same day they told me the amount of my payment when it would be due and we were done then. I had a different job that I have been sleeping in my car. I have a witness that was in the office with me the day that I went in when I spoke with **** the sales person and told him I did not have that same job anymore. Yes I was aware there was no Warranty but ***************** contacted me to let me know that those vehicles were prone to have transmission trouble and he couldnt good faith sell me that car knowing it was tore up in my situation and offered to replace it not with a **** explore a **** Xscape is what I had everything was processed. Im response to the message from Newton Nissan there are so many inconsistencies in the message. We were willing to help, but due to **************** current situation, it seems that we can do nothing further for her. We are sorry that things could not be worked out for ***************, but we feel that we went well beyond what is required or even expected of us to do. They said firmly No due to their experience with ***************** Newton Nissan of Gallatin reached out again to the financial institute once more, just today, before replying, to see if there was anything that could be done to help ****************. Because of this fact, the financial institute could not secure the loan on the vehicle that we arranged for her. However, when the finance institute tried to verify employment, they were told that she no longer worked there. **************** told three different people at Newton Nissan of Gallatin that she was indeed still employed. We did this to do the right thing over and above and to help our customer.įor the financial institution to approve this solution, all they asked was that **************** was still employed by her main job (she had two jobs). We arranged to replace the Infiniti with a **** Explorer,incurring a financial loss to ourselves. Even though this was a No Warranty/As Is vehicle, which she was fully aware of, Newton Nissan of Gallatin offered to work to find a solution for her. **************** reached out to us several weeks after she purchased a No Warranty Whatsoever Infiniti vehicle from **, stating that the transmission had become inoperable. We always welcome the opportunity grow and improve our business. Thank you for reaching out to Newton Nissan of Gallatin.
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